FAQ

General Questions

1. What is Boujie Customs?

Boujie Customs is a customizable gift shop specializing in personalized items like tumblers, shirts, keychains, and more. We create unique, high-quality products for any occasion.

2. How can I place an order?

You can place an order directly on our website or contact us via social media (Facebook, Instagram, TikTok) for custom requests.

3. Do you offer bulk or wholesale orders?

Yes! We accommodate bulk and wholesale orders for businesses, events, and special occasions. Message us for pricing and details.

4. Do you accept custom design requests?

Absolutely! If you have a specific design in mind, let us know, and we’ll bring your vision to life.

Workshops & Community

5. Do you offer crafting workshops?

Yes! We host virtual crafting workshops where you can learn new techniques, get creative, and have fun. Join our Facebook group, Boujie Crafting, to stay updated on upcoming workshops, crafting tips, and connect with other makers! You can also subscribe to our YouTube channel where you can learn more!

Processing & Shipping

6. How long does it take to process an order?

Processing time depends on the item and design complexity. Most orders take 3-5 business days before shipping. Rush orders may be available for an extra fee.

7. What shipping options do you offer?

We offer standard and expedited shipping. Delivery times vary based on your location and chosen shipping method.

8. Do you ship internationally?

Currently, we only ship within the U.S. Stay tuned for international shipping updates!

9. How can I track my order?

Once your order ships, you’ll receive a tracking number via email or text.

Returns & Refunds

10. Do you accept returns or exchanges?

Since all items are custom-made, we do not accept returns or exchanges unless we made a mistake. However, if there’s an issue with your order, please contact us within 48 hours of receiving it.

11. What if my order arrives damaged?

If your item arrives damaged, send us a photo of the product and packaging within 48 hours, and we’ll resolve the issue.

Payments & Discounts

12. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and Shop Pay via our website.

13. Do you offer discounts or promotions?

Yes! Follow us on social media and subscribe to our email list for exclusive discounts and promotions.

14. Can I use multiple discount codes on one order?

No, only one discount code can be applied per order.